StaffHero partners with organizations across the United States to provide exceptional remote professionals. We help our clients deliver outstanding customer service and operational support by connecting them with highly skilled bilingual talent.
Position Overview
StaffHero is seeking a Bilingual Representative who is fluent in Creole and English to provide exceptional customer support and administrative assistance. This role involves communicating with customers, patients, or clients, coordinating information, resolving inquiries, and ensuring a positive customer experience.
The ideal candidate is an excellent communicator who is organized, customer-focused, and comfortable working in a fast-paced remote environment.
Key Responsibilities
- Provide professional support to Creole- and English-speaking customers via phone, email, chat, and text.
- Handle inbound and outbound calls while delivering excellent customer service.
- Translate and interpret information accurately when needed.
- Assist customers with questions, appointments, account inquiries, and service requests.
- Document all interactions accurately in CRM or client systems.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Maintain confidentiality and comply with company policies and client requirements.
- Meet established productivity, quality, and customer satisfaction goals.
- Perform additional administrative and operational support tasks as assigned.
Qualifications
Required
- Fluent in Creole and English (spoken and written).
- Minimum 1–2 years of customer service, call center, healthcare support, or administrative experience.
- Excellent verbal and written communication skills.
- Strong computer skills and ability to navigate multiple systems simultaneously.
- Proficiency in Microsoft Office and Google Workspace.
- Strong problem-solving and multitasking abilities.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and dedicated home office.
Preferred
- Experience supporting U.S.-based customers or clients.
- Experience with CRM systems such as Salesforce, HubSpot, Zendesk, or similar platforms.
- Healthcare, insurance, staffing, or customer support experience is a plus.
- Previous remote work experience.
What Success Looks Like
- Delivers exceptional service to Creole- and English-speaking customers.
- Maintains accurate documentation and timely follow-up.
- Consistently meets productivity and quality metrics.
- Resolves customer inquiries professionally and efficiently.
- Builds positive relationships with customers and internal teams.
Work Arrangement
- Full-Time
- Remote
- Must be fluent in Creole and English.
- Must be available to work during U.S. business hours.
- Reliable internet connection and dedicated workspace required.